Rewards

Refill Rewards is our loyalty program to reward you, our loyal customers! Sign up to earn Pantry Points, and use these points to access exclusive discounts and rewards.

To sign up for Refill Rewards, click here or click the person icon in the top right corner.

To sign in for Refill Rewards, click here or click the person icon in the top right corner.

If you've already signed up & have an account, you'll automatically be a Refill Rewards member.

However, if you're a customer but checkout as a guest, you must sign up to join the Refill Rewards program.

If you've already got an account, your spend from the last 12 months will be counted!

Please be patient as we backdate your account - it may take a few weeks for you to view your accumulated Pantry Points and rewards from the past 12 months.

Earn 1 point per $1 spent and gain extra Pantry Points for different actions. Use those points to level up and receive exclusive rewards.

Choose how and when you spend your Pantry Points. Redeem your Pantry Points for exclusive vouchers, discounts or free gifts from us!

Automatically move up a tier once you have accumulated a balance over the spend threshold for each level. Access new rewards & inclusions per tier. Spend within the threshold for the year to retain the tier.

Access Spend & Earns vouchers for your points earnt = money spent.

Access your account and rewards by clicking the tab in the bottom left corner.

All members receive access to a range of seasonal exclusive discounts, sales & coupon codes via email inbox. Plus the below.

Spend & Earn

• Receive $5 off when you spend $100 = earn 100 points
• Receive $10 off when you spend $200 = earn 200 points
• Receive $20 off when you spend $300 = earn 300 points

Level Up Rewards

• Receive $15 off when you level up to Silver
• Receive $20 off when you level up to Gold
• Receive $30 off when you level up to Vip

Annual Christmas Gifts

• Silver members receive a $15 voucher as an annual Christmas gift. 
• Gold members receive a $20 voucher as an annual Christmas gift. 
• VIP members receive a $30 voucher as an annual Christmas gift. 

Anniversary Reward

• Silver, Gold & VIP members receive 100 points = $5 voucher as an annual anniversary reward. Members don't have to spend anniversary rewards points, and can choose to accumulate the points.

Birthday Reward

• Gold & VIP members receive 200 points = $10 voucher as an annual Birthday reward.  Members don't have to spend birthday rewards points, and can choose to accumulate the points.

Free Shipping

• Use 380 points to claim free shipping on an order!

Subscribe to our mailing list for 20% off your first order.

Subscribe by inputting your email in the footer where it says 'Enter your email' or in the pop-up that shows upon entering the homepage.

Keep an eye on your inbox, and be sure to check your junk folder.

Members only need to provide their first and last name and their email. Gold & VIPS can provide their birthday in the 'Refill Rewards' tab to access their annual birthday reward.

Pantry Points are the unit of measurement we use to monitor your spend. Earn 1 point per $1 spent

Earn 1 point per $1 spent and gain extra Pantry Points for different actions.

• Subscribe to our newsletter = 50 Points
• Follow us on Facebook = 25 Points
• Share us on Facebook = 25 Points
• Follow us on Pinterest = 20 Points
• Follow us on TikTok = 25 Points
• Silver, Gold & VIP Anniversary Reward = 100 points
• Gold & VIP Birthday Reward = 200 points Birthday Reward

Yes, every $1 spend earns you 1 point. E.g. Spend $50 and receive 50 points.

Please allow 14 days for your pantry points to update after purchase.

You will lose the equivalent pantry points for the amount that has been refunded.

Please allow up to 14 days to receive your Spend & Earn Vouchers.

• Subscribe to email points are awarded after 14 days of being subscribed.
• Instagram follow points awarded 14 days after following us and only able to be used once per person.
• Facebook page like points awarded 14 days after following us and only able to be used once per person.
• Facebook share like points awarded 14 days after following us and only able to be used once per person.
• TikTok follow points awarded 14 days after following us and only able to be used once per person.
• Pinterest follow points awarded 14 days after following us and only able to be used once per person.

There are 4 VIP tiers.

Bronze - 12 month spend between $0-$499 (Spend $0 within a year to retain)
Silver - 12 month spend between $500 - $1249 (Spend $500 within a year to retain)
Gold - 12 month spend between $1250 - $2499 (Spend $1250 within a year to retain)
VIP - 12 month spend $2500+ (Spend $2500 within a year to retain)

Click on the Refill Rewards tab in the bottom left corner, then scroll down to the section that says 'VIP program'. There will be a button saying 'Current' next to the tier you're in.

Level up tiers by earning pantry points. Earn 1 point per $1 spent and gain extra pantry points for different actions to help you level up.

You will receive a Level Up Reward for entering a new tier.

To view your new tier, click the Refill Rewards tab in the bottom left corner, then scroll down to the section that says 'VIP program'. A button will say 'Current' next to the new tier you've just entered.

Retain your Refill Reward tier by your yearly spend.

Bronze - Spend $0 within 12 months to retain.
Silver - Spend $500 within 12 months to retain.
Gold - Spend $1250 within 12 months to retain.
VIP - Spend $2500 within 12 months to retain.

Yes, you move down a tier if you don't meet the yearly spend threshold for that tier.

Silver - Spend less than $500 within 12 months, and you will move down to Bronze.
Gold - Spend less than $1250 within 12 months, and you will move down to Silver.
VIP - Spend less than $2500 within 12 months, and you will move down to Gold.

Yes, all members have a 10 days reward expiry from when they receive the reward.

Unfortunately not, our Refill Rewards program is only available for our retail customers.

Yes, email us at hello@thewholefoodsrefillery.com or start a chat with us and let us know which accounts you would like to merge. Please let us know which email you would like to be your primary account.

We will then take the pantry points from your other account, add them to your primary account and then delete your old accounts from our system.

Refer a friend by clicking the Refill Rewards tab in the bottom left corner, then scroll down to the section that says 'Referrals'. Copy your link to send it to friends, or share via the social icons below. Your friend will then receive a $20 off coupon.

When they make a purchase, you will receive your $20 off coupon as a thank you.

To use your coupon, minimum spend for both you and your friend is $75.